DELIVERY & RETURNS

Lucky Eyes Ltd

17 Hanover Square, Mayfair, London, W1S 1BN

Company registration no: 08867627

 

STANDARD UK  2- 4 working days FREE

Special Delivery Next day UK ( or choose a nominated day at the checkout )  £7.50

EUROPEAN DELIVERY West Europe (5-7 working days) ,  East Europe (5-14 days)  FREE

INTERNATIONAL DELIVERY (7-14 working days)   FREE

Returns 

• We guarantee a full refund of goods within 14 days of purchase on any items, as long as it is in the original condition, undamaged, unworn and in its original packaging. Upon receipt of your return, your credit-debit card or PayPal account will be credited with the cost of goods minus the initial delivery charge. We will process your return within 48 hours and you will receive an email notification when the refund is completed. 

• Please note that earrings are excluded from our return policy. We do not exchange or refund earrings.

• Returns of faulty items will be accepted only if there is a subsequent manufacturing fault. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty.

Our postal address for returns & customer repairs: Lucky Eyes / Returns , 17 Hanover Square , Mayfair , London , W1S 1BN

Cancellations

• Cancellations will be considered only if the request is made within an hour of placing an order.